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Awaiting Order Arrival

How fast is "Same Day Delivery"?

If you are in Nairobi, your PowerPods will arrive within a few hours of ordering. We dispatch all orders placed before 4:00 PM immediately.

Do you deliver outside of Nairobi?

Yes! We offer nationwide shipping. Orders placed before 4:00 PM are dispatched the same day via our courier partners for arrival within 24 hours.

What happens if my delivery is delayed?

We value your time. If there is any unforeseen delay (like heavy traffic or weather), our rider will call you immediately to keep you updated.

Ordering & Payment

Do you offer Payment on Delivery outside Nairobi?

Yes! For G4S deliveries, you can pay at their office when you go to collect your package. For bus/shuttle deliveries, we may require a small commitment fee to cover the fare before dispatch.

What if the courier doesn't handle cash?

Most major couriers (like G4S) allow you to verify the package is there before you pay via M-Pesa or Cash. It's the safest way to shop from anywhere in Kenya.

Are there extra delivery charges for upcountry?

We charge a flat standard rate for nationwide shipping. The exact amount depends on your location, but we always confirm the total cost with you before we send the item.

After sales

How do I track my package once it's with a courier?

Immediately after dispatch, we will send you a Waybill Number (for G4S/Wells Fargo) or a Booking Receipt (for Buses). You can use this to track the exact location of your parcel.

What if the bus/courier loses my package?

Don't worry. We take full responsibility for the goods until they reach your hands. If an item is lost in transit, we will send a replacement immediately at no extra cost.

Who do I call if I can't find my package at the station?

Call us directly. We have the contact details for all the dispatch managers we use and will resolve any pickup confusion for you in minutes.

Returns & Refunds

Can I return an item if I am outside Nairobi?

Yes. Our Same-Day Return Policy still applies. If you inspect the item at the courier office and find a fault, you can decline it or send it back via the same service immediately.

Who covers the cost of a return from upcountry?

If the product is faulty, we cover the full cost of the return. If you simply changed your mind, you cover the one-way fee to send it back to our Nairobi office, and we handle the rest.

How long does a refund take for upcountry customers?

Once the return is confirmed by the courier service, we process your refund via M-Pesa within 24 hours.